Support Board is a WordPress plugin that helps you automate your customers’ communication with artificial intelligence-driven bots and a chat system integrated with the most-used platforms. Save time and use the software you already know and love. Communicate with your customers directly in Slack. Connect Dialogflow and use rich messages on the fly.
Improved security related to SQL Injection and XSS attacks.
Fixed bug related to users pagination.
Fixed bug related to online user status on the admin area when Pusher is active.
Fixed bug related to message with attachments.
Option to display additional columns in the user table.
Articles page with WordPress shortcode.
Option to open the links of card and slider rich messages in a new window.
Option to disable reports.
Improved ‘Another agent is replying to this conversation’ message.
Minor UI optimizations.
Various minior optimizations.
Online/offline status switcher is now available in the mobile app.
Improved flash notifications for the admin area.
New arguments ‘extra’ and ‘user_ids’ for the PHP API function ‘sb_get_users()’ and the AJAX and WEB API function ‘get-users’.
Removed argument ‘exclude_id’ from the PHP API function ‘sb_get_online_users()’ and WEB and JS API functions ‘get-online-users’.
Removed argument ‘routing’ from the PHP API function ‘sb_new_conversation()’ and WEB and JS API functions ‘new-conversation’.
New argument ‘category’ for the JS API function ‘SBChat.getArticles()’.
New PHP API function ‘sb_execute_bot_message()’.
The default returned values of the PHP API function ‘sb_get_online_users()’ and WEB and JS API functions ‘get-online-users’ now exclude agents and admins.
Fixed bug related to the WEB API function ’email-piping’.
A valid purchase code is now required to enter the admin area.